We take pride in offering the highest quality products and ingredients in the industry. We are so confident that you will LOVE our CBD products that we want you to try them worry-free!
30-Day Money Back Guarantee
Try them first. Please try all the products you ordered before making a final return or exchange decision, keeping in mind that each individual will respond to CBD differently, and you may need to adjust your dosage or allow for more time to fully benefit from the products.
Please try your entire order before making your decision. We never restock returned products, even closed products. Any returns you send us will be discarded.
Don’t love them? We offer a 30-Day Money Back Guarantee on all purchases. After you’ve tried the products, please feel free to exchange or return any unloved products within 30 days of your order’s purchase date for a full refund (minus S&H).
How does the return/exchange process work?
Questions? Contact us. Before returning or exchanging your product, please feel free to call us at (424) 334-8999 if you have any questions or are unsure of which product to select for your exchange. We’ll be happy to help answer any of your questions/concerns.
Fill out the form. Complete the Return/Exchange Form located on the back of your packing slip included with your shipment. If you do not have your packing slip, please download the Return/Exchange Form here.
Mail your return within 30 days. The return/exchange must be postmarked within 30 days of the original purchase date. Nightingale is not liable for any products sent back to us outside the 30 day window, they will not be refunded and will be discarded.
Don’t forget tracking. We are not responsible for any packages shipped via any carrier without tracking. Ship your products along with your completed Return/Exchange form to the address below via the carrier of your choice with tracking.
The Lady with the Lamp, LLC dba Nightingale
PO Box 322
La Mesa, CA 91944
Look for a confirmation. Your tracking number will serve as your confirmation that we received your return/exchange. We will not contact you to confirm receipt of a return/exchange. We will only email confirmation once the return/exchange has been processed. Once we receive your package, please allow 2-4 weeks for your return/exchange to be processed. Your refund should appear on your credit card statement within 2 billing cycles if applicable.
NOTE: We reserve the right to deny a return/exchange for any reason.
In a rush? If you’re making an exchange and would like your exchange sooner, we suggest to purchase the new products first, and then send back the products that do not work for a direct refund.
What is non-refundable?
- Original shipping charges if applicable
- Return shipping charges
- Products shipped back outside of the 30 day window
- Products lost in transit without tracking number
- Free gifts or promotional items
- eGift Cards
- Any product returned when purchased with an eGift Card will receive store credit
- Nightingale products purchased from other websites and stores. We only accept returns for products purchased through www.Nightingale.store. If you purchased a product from a retail partner, please return at that location.
Nightingale reserves the right to deny a return/exchange for any reason.
Our Promise to You
All products marketed or advertised by us are tested both by our suppliers and independently for potency, purity, and consistency.
We market and advertise only the highest grade legal products that are fully organic, contain no pesticides, no residual solvents, no heavy metals, and no toxic mildew or mold.
All industrial hemp products we market or advertise are tested by our suppliers, as well as independently by 3rd parties to confirm and maintain full accuracy and consistency of all quality control measures.
All phytocannabinoid (PCR) rich products our partners produce, manufacture, or distribute, are either imported legally, or derived from 100% Federally legal industrial hemp that is registered with the Colorado, Oregon, or North Carolina State Departments of Agriculture and conform fully to the 2014 US Farm Bill section 7606 which federally legalized the cultivation of industrial hemp under certain federal mandated conditions which we fully conform to.
All products our partners produce, manufacture, market, or distribute is fully compliant with nearly all 50 states, local, and international laws.